Availability and Pricing
Are all books on the website available to order?
Generally, yes. If a book has a ‘Buy’ button then it is in stock at our UK warehouse. If a book does not have a ‘Buy’ button then it is either not yet published, temporarily out of stock or out of print. Through circumstances beyond our control, sometimes a book may not be available even though it is possible to purchase it through our website. If this is the case we will notify you as soon as possible, and we will either record your order or issue a refund straight away, whichever you prefer.
Please note if a book is listed as ‘Printed on Demand’ then it will take approximately two weeks to despatch from the date of order, as these books are printed to order and not kept in stock. Please also note all print-on-demand titles contain black and white illustrations only.
Can I purchase ebooks through your website?
Yes. Our ebooks are available in epub or PDF format, and are hosted by Glassboxx. If you purchase an ebook through our site then the ebook will be accessible by downloading the Glassboxx app. For more information about Glassboxx and the way it works then please visit https://glassboxx.com/glassboxx-help/
Prices and Bibliographic Information
All prices on this website are recommended retail prices and are subject to alteration without notice. Details given of illustrations, format, content, and month of publication were as accurate as possible at the time the website was last updated.
Shopping
How do I start shopping?
When you have located the item you wish to purchase, click the ‘Buy’ button and the book will be added to your shopping basket. To view your basket click ‘View basket’. As you add or remove items the price will change; the ‘Total’ price is the value of all the items currently in your basket plus shipping. If you are happy with the items and the price in your basket, click the ‘Proceed to checkout’ button. You will be directed to our secure checkout page, where you will need to enter your email address, payment details and so on, before we can process your order.
The payment is processed by Stripe, www.stripe.com
How do I apply a voucher?
Enter your voucher code in the ‘Coupon code’ box at the checkout stage and click ‘Apply coupon’.
What methods of payment do you accept?
We accept all major debit and credit cards.
Can you deliver books anywhere in the world?
Yes we can, apart from the European Economic Area, due to difficulties with import taxes and duties being imposed in that region. The price of delivery depends on where you are and how many books you are ordering. Please enter the delivery address at checkout, and the delivery charge will be calculated automatically.
What is the reference number on my order?
This is your unique number relating to your order and should be used in any correspondence with us as it means we can identify immediately which order you are wishing to discuss.
Can I change the delivery address for my order?
Yes. If you are sending the order to someone else, then tick the ‘Deliver to a different address?’ box, and fill in their details. Use the ‘Order notes’ message area of the form to give us any further information you would like to include about your order.
Can I change my order?
Yes. If you then change your mind or realise that you have forgotten to tell us that your order is to be delivered to someone other than you, please email us at orders@reaktionbooks.co.uk or telephone us at +44 (0)20 7253 4965 as soon as possible. As long as your order has not been despatched we will be happy to make any changes you require. Please quote your order reference number in any correspondence.
Can I cancel my order?
Yes, you may cancel your order at any time before it is despatched by emailing us at orders@reaktionbooks.co.uk or telephone +44 (0)20 7253 4965. Please quote your order reference number in any correspondence.
Security
Are my details secure?
Yes. Reaktion runs secure server software that encrypts all your personal information preventing it from being accessed or read by any third party.
Will my private details stay private?
Yes. For your convenience we keep a record of all the information you give us so that we can make it easier for you to order in the future, and (if you give us permission) so that we can send you information about other titles that might be of interest to you. We do not sell or pass on your personal details to anyone else.
My Account
Do I have to create an account?
No. From your account dashboard you can view your recent orders, manage your shipping and billing addresses, and edit your password and account details, but this is purely for your convenience and is not required.
I have created an account but my login is not being accepted. Why?
The most common reason for this is that the wrong login or password is being entered. To reset your login click the ‘Lost Your Password’ button on the login screen and enter your login or email address. You will receive a link to create a new password via email.
Help!
If you are having difficulty with any aspect of ordering or using our website then please email orders@reaktionbooks.co.uk and we will be happy to help.